Question 1

Will my Mercedes-Benz manufacturer warranty still be valid if I get my vehicle serviced at TJS?

Accepted Answer

Yes. Your Mercedes-Benz service book will be stamped and details entered on the digital service book system (if relevant). Your manufacturer's warranty will remain unaffected under the Motor Vehicle Block Exemption Regulations (BER). In October 2003 European Union Legislation affecting the motor trade came into force. Its full title is ‘Block Exemption Regulations 1400/2002’ (in short ‘BER’). This legislation changes the way cars may be serviced and repaired and gives motorists a lot more freedom in their decision as to who should look after their cars. Before BER, it was very difficult to have cars, which were still covered by the manufacturer’s warranty, serviced anywhere except a franchised dealer. Now motorists can use any garage of their choice to service their cars without invalidating the manufacturer’s warranty (subject to certain conditions). To find out more, please click here.

Question 2

Do you update the Mercedes-Benz Digital Service Book (DSB)?

Accepted Answer

Digital Service Book (DSB) is a cloud-based electronic service record maintained by Mercedes-Benz. We have direct access to these records, and we will update the record if a service is carried out on your vehicle.

Question 3

What services does TJS Service Centre offer?

Accepted Answer

TJS Service Centre offers Servicing, Repairs, Computer Diagnostics, MOTs, Air Conditioning Servicing, Tyres, Safety Systems (including Airbags), Engine Software Updates and Warning Light Diagnosis for all Mercedes-Benz vehicles.

Question 4

Do you use genuine Mercedes-Benz parts?

Accepted Answer

Yes. TJS Service Centre only ever uses Mercedes-Benz Genuine Parts.

Question 5

What diagnostic equipment do you use?

Accepted Answer

TJS Service Centre is equipped with dealer-level diagnostic testing equipment that is capable of coding and flash programming. As a result, diagnostic times are kept to a minimum. Factory-trained senior technicians at TJS Service Centre use both Star Diagnosis and Autologic Diagnostic equipment, providing full dealer-level capability with technical support.

Question 6

How much will it cost to get my Mercedes-Benz vehicle serviced by TJS?

Accepted Answer

With over 200 model varients in the Mercedes-Benz range, we always like to provide clients with individual prices. To get a quotation or an idea on how much a service or works will cost, please call us on 01747 835444 or email us at enquiries@tjs-servicecentre.co.uk.

Question 7

Do you service Mercedes-Benz vehicles with an automatic transmission?

Accepted Answer

Yes we do. At TJS Service Centre, we service vehicles with both manual and automatic transmissions.

Question 8

Do you provide a courtesy car or collection/drop-off service for customers?

Accepted Answer

Yes, if we have a courtesy car available on the day of your vehicle service, you are more than welcome to make use of the car for the duration of the service. We just need to see a copy of your photo driving license and have a copy of your National Insurance Number for insurance purposes. You will also be required to sign a disclaimer. We also offer a car collection/drop-off service when avaialble. Please enquire for more information. Please note,our courtesy car, collection and drop-off service needs to be arranged in advance of your servicing date.

Question 9

When is my vehicle due for its MOT?

Accepted Answer

To check the MOT status of your Mercedes-Benz vehicle, please visit https://www.gov.uk/check-mot-status.

Question 10

Do you service Hybrid and Electric Mercedes-Benz vehicles?

Accepted Answer

Yes. At TJS Service Centre, we are both trained and equipped to carry out routine servicing and repairs to both Hybrid and Fully Electric Mercedes-Benz vehicles. Please click here for more information.

Question 11

How long has TJS Service Centre been established?

Accepted Answer

Owner Terry Sheppard opened TJS Service Centre back in April 2004.

Question 12

How do I find TJS Service Centre?

Accepted Answer

TJS Service Centre is located at Unit 34, Brickfields Business Park, Gillingham, Dorset, SP8 4PX. Please see our Contact page where you will see a Location Map, as well as Directions of how to get to us from nearby towns and villages. Please call us on 01747 835444 if you are unable to locate us.

FAQs

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